Refunds

Last updated: November 15, 2026

Payments in our games are processed by the app store. The store therefore decides on refunds, under its own rules.

On Google Play

Within 48 hours of a purchase, you can request a refund directly from Google Play: open your order history, select the purchase, then “Report a problem”. After that, contact us.

On the App Store

Request a refund at reportaproblem.apple.com with your Apple ID.

When we can help

A purchase not delivered, a double charge, a purchase made by mistake by a child: write to us at [email protected] with the order number. We will check and, if the purchase was not delivered, we will deliver it or support your request with the store.

After a refund

Refunded content may be removed from the game. Abusive refunds may lead to the removal of the related benefits.